Enterprise managed services are becoming essential to large companies in every industry as IT infrastructures and technologies evolve and advance at a rapid pace.
Cloud migration, data intelligence, and IT-related security are just some of the many IT priorities companies are balancing today. It’s impractical (and in many cases impossible) for them to manage it all internally and with the level of expertise required to stay competitive and proactive.
In the sections that follow, we’ll explore 5 of the most in-demand enterprise managed IT services in 2022 and how they’re helping companies achieve business goals.
Quick Takeaways
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Large enterprises account for the majority (60%) of the total services market.
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Managed IT services for cloud modernization are experiencing increasing demand as more companies implement cloud-first principles.
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Security is the top IT concern for CEOs in 2022, and many enterprises are turning to the managed services model to reduce risk.
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Business intelligence managed services are an alternative for enterprises without the maturity or bandwidth to manage a platform solution.
Managed services are ongoing operational support services delivered by a third-party provider so that companies can stay focused on mission-critical business activities. Managed service providers (MSPs) are able to handle aspects of a company’s operations at a scale, cost, and level of expertise not achievable or practical internally.
Today more than half of all companies utilize managed solutions, but that percentage is expected to grow significantly over the next near-decade as they adapt to changing business needs. Not surprisingly, large enterprises account for the majority (60%) of the current managed services market share. Adoption is happening across business sectors, as demonstrated by Grandview Research below:
Given the demands of the digital transformation movement and increasingly complex digital landscapes that enterprises need to manage, we can expect fully-managed services to become a ubiquitous part of doing business in the near future. Without third-party support, companies will be unable to keep pace with their more innovative, expertly-supported competitors.
Let’s explore a list of managed solutions that most companies are already depending on in 2022, plus reasons why every company will need to soon get on board or risk falling behind.
Top 5 Essential Enterprise Managed IT Services
Infrastructure Management
IT infrastructure management is comprehensive, encompassing everything from performance monitoring to maintenance and storage to optimization to system troubleshooting and more. Through this service, MSPs provide oversight of the many components that make up an enterprise’s infrastructure: servers, networks, applications, cloud environments and more.
The sheer size and scope of the average enterprise tech stack is making this service a necessity for most companies. Hiring an internal team to handle it is often more cumbersome and costly (and less effective) than hiring a third-party expert provider with the right expertise.
Cloud migration and/or modernization
Gartner predicts that by 2025, 85% of enterprise organizations will embrace cloud-first principles and 95% of all new digital workloads will be on the cloud.
Businesses of all sizes need to act now in order to leverage cloud solutions and keep pace. While hyperscalers offer migration tooling and wizards, there is complexity and significant business risk if enterprise applications landscapes are not configured properly or executed with the right level of preparation and expertise throughout the migration journey.
Companies who have successfully migrated and are achieving the benefits of cloud rely on trusted partners to help them modernize with cloud. SAP, for example, released its RISE with SAP service in 2021 that provides a guided journey for users to migrate to its S/4HANA cloud platform, but will still require an MSP and SAP Basis expertise.
*Considering Rise with SAP? Our experts have weighed in on considerations for achieving success when adopting Rise with SAP.
Companies often start their journey with a business-driven roadmap, cloud migration being the first step. Yet to achieve the full potential of Cloud Computing and realize business benefits made possible by a modern technology platform, the business must broaden their roadmap to focus on value up the stack. This can be achieved by selecting a MSP to manage and mitigate modernization risks, and identify opportunities to add value to their business operations, from their experience.
Security and Compliance
Security should never be an afterthought. With the mass migration to the cloud and arrival of large-scale remote work environments, companies are taking the initiative and prioritizing security best practices and services to manage the complexity and minimize risk.
Security is the top IT priority for CEOs in 2022, up from #3 in 2021 and ranked well above digital transformation, improving the end-user experience, and even driving revenue growth.
IT security strategies however, must be sophisticated enough for the modern and ever-changing cloud landscape, be woven into the overarching fabric of cloud architecture, and be integrated into a path forward that has security in mind. It’s largely for this reason that 83% of enterprises with in-house security help desks are now considering using an MSP for managed cybersecurity instead.
Business intelligence
Data is a huge asset for enterprises, but its value depends on the ability to turn massive datasets into actionable insights. A solid business intelligence strategy drives smarter decision making, better future forecasting, and greater levels of organizational agility.
Many organizations use business intelligence platforms to streamline their strategy, but a platform still requires active monitoring and management. For companies without the data maturity or human infrastructure to manage their own data, going the services route may be the better option.
Business intelligence services include things like data mining, prescriptive analytics, reporting, benchmarking, and business performance management. Outsourcing these (and other BI functions) enables companies to be more data-driven, seamlessly applying analytics insights to everyday operations and high-level strategy decisions alike. Most importantly, making data available and accessible to those who need it, when they need it.
Ongoing transformation
Rather than outsourcing singular projects (for example, a cloud migration or HADR solutions) many companies are choosing to adopt enterprise managed IT services to drive continuous transformation. In these partnerships, MSPs maintain specific focus on continuous improvement, supporting clients in adopting the newest versions of their software systems, conducting upgrades, and connecting their IT assets with innovation opportunities and business value potential.
Optimize your SAP and IT experience with Protera Enterprise Managed Services
When you adopt Protera’s enterprise IT solutions for your business, we'll manage the technical services of your SAP and surrounding enterprise applications, improve operational efficiency, and modernize your business with AWS, Google Cloud or Microsoft Azure. Reduce overall costs while continually improving business performance with the most efficient platform, technology solutions, and industry-leading cybersecurity measures from our team of SAP and technology experts.
Schedule a demo with Protera today to begin your transformation!